Shipping policy
Shipping Policy
Nakama Rising works with third-party fulfillment partners to ship products directly to our customers. Because products may be fulfilled from different locations, shipping times, carriers, and packages may vary by item.
Order Processing
Please allow approximately 3–5 business days for order processing before shipment. Processing times may vary depending on the product, supplier availability, holidays, or peak shopping periods.
Estimated Delivery
Most orders are expected to arrive within approximately 5–15 business days after processing, although some items may arrive sooner or require additional transit time.
Delivery estimates are provided in good faith and are not guaranteed. Carrier delays, weather, supplier delays, peak holiday volume, and other circumstances outside our reasonable control may affect delivery.
Shipping Carriers
Orders may be shipped using USPS, UPS, FedEx, or another tracked shipping service selected by the fulfillment partner. The carrier shown at checkout may therefore differ from the carrier that ultimately delivers your package.
Tracking
Tracking information will be provided when available. Please allow up to 72 hours after receiving your tracking information for the carrier to begin displaying movement.
Multiple Packages
If your order contains multiple items, they may be fulfilled by different partners and arrive in separate packages. Separate tracking numbers may be provided.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error. Once an order has entered processing or shipped, we cannot guarantee that the address can be changed.
Delayed, Lost, or Damaged Shipments
If your order is significantly delayed, arrives damaged, contains the wrong item, or appears to be lost in transit, please contact us with your order number so we can investigate and work toward an appropriate resolution.
Marked Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and with the carrier. If the package still cannot be located, contact us so we can assist with the next steps.
Returns
Please do not return an item to the address shown on the original shipping label. Return locations may vary by product and fulfillment partner. Contact us first for return instructions. Please review our Return & Refund Policy for full details.
Marketplace Orders
Orders placed through third-party marketplaces such as eBay may also be subject to that marketplace’s shipping, delivery, and buyer-protection requirements. Where applicable, those marketplace requirements will be honored.